Facebook struggles to suppress uproar over Instagram’s harmful effects on teens

Facebook struggles to suppress uproar over Instagram’s harmful effects on teens

The New York Times reports:

Over the past few weeks, top Facebook executives assembled virtually for a series of emergency meetings.

In one gathering last weekend, half a dozen managers — including Adam Mosseri, head of Instagram, and Nick Clegg, Facebook’s vice president of global affairs — discussed pausing the development of an Instagram service for children ages 13 and under, said two people briefed on the meeting. Mark Zuckerberg, Facebook’s chief executive, weighed in to approve the decision, the people said.

The meetings continued this week, with a larger group that included Facebook’s “Strategic Response” teams, which are overseen by Mr. Clegg and Sheryl Sandberg, the chief operating officer, the people said. The executives debated what to do about internal research around teenagers and Instagram, they said, and decided to publicly release some information but annotate it to add context.

Facebook has been in an uproar over the past few weeks, which the meetings were held to quell. The tumult began after The Wall Street Journal published a series of articles last month that showed Facebook knew about the harms of its services, including teenage girls saying that Instagram made them feel worse about themselves. The articles were based on a trove of Facebook documents, which were leaked by an unidentified whistle-blower.

The revelations immediately set off a wave of criticism from regulators and lawmakers, many of whom moved swiftly to call the company to account. As scrutiny mounted, Facebook delayed the Instagram service for children. On Thursday, Antigone Davis, Facebook’s global head of safety, was questioned for more than two hours by lawmakers about the mental and emotional toll its services could take on kids.

Inside Facebook, top executives have been engulfed by the crisis, with the fallout spreading through parts of the company and disrupting its “Youth Group,” which oversees research and development for children’s products like Messenger Kids, according to interviews with a dozen current and former employees, who were not authorized to speak publicly. [Continue reading…]

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