For Facebook, Trump is, above all, a valued customer

BuzzFeed reports:

In the days following Donald Trump’s election victory over Hillary Clinton, Facebook CEO Mark Zuckerberg placed a secret, previously unreported call to the president-elect during which, sources told BuzzFeed News, he congratulated the Trump team on its victory and successful campaign, which spent millions of dollars on advertising with Facebook.

The private call between Zuckerberg and Trump, which was confirmed by three people familiar with the conversation, is just one in a series of private endorsements from Facebook employees of the Trump campaign’s ad efforts on the platform. The company declined to comment on the call. The White House press office did not respond to a request for comment.

While Facebook has been reluctant to publicly acknowledge how well Trump used its social network to reach voters, it has celebrated the Republican presidential candidate’s campaign internally as one of the most imaginative uses of the company’s powerful advertising platform. In addition to interviews with Trump campaign staffers and former Facebook employees, BuzzFeed News obtained company presentations and memos that show the social media giant viewed Trump’s campaign as an “innovator” of a fast-moving, test-oriented approach to marketing on Facebook.

These memos and presentations indicate Facebook took the methods it learned from the Trump campaign to further refine a marketing model called “Test, Learn, Adapt” (TLA), which it currently uses to assess its own advertising. These internal documents are a candid recognition by Facebook of the GOP candidate’s advertising success and reveal the degree to which the company views Trump not just as a potential regulator or a source of misinformation, but also, above all, a valued customer. [Continue reading…]

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